Legal | Privacy Policy | New Horizon Maintenance & Remodeling

PRIVACY POLICY

Effective Date: June 30, 2025

Last Revised Date: June 30, 2025

RRL Holdings, LLC, doing business as New Horizon Maintenance & Remodeling, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit and use our website www.newhorizonmr.com ("Site").

By using our Site, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect certain personal information from you when you visit our Site and use our services. This information may include:

Personal Identifiable Information (PII) such as:
- Name
- Email address
- Phone number
- Address
- Type of service requested (e.g., handyman services, home repairs, remodeling)
- Uploaded files
Cookies and Analytics Data:
- We use cookies to improve your experience and track user activity (via Google Analytics).

2. How We Collect Your Information

We collect your information through:

Intake Forms: You provide personal information when filling out forms on our Site (e.g., service inquiries, quotes).
Cookies: We use cookies to enhance user experience, manage sessions, and gather analytics data.

3. How We Use Your Information

The personal information we collect may be used for the following purposes:

Customer Communication: To respond to service requests, confirm appointments, and follow up with customer inquiries.
Service Arrangements: To schedule and perform the services you’ve requested (e.g., handyman services, remodeling).
Reviews and Feedback: To request reviews and testimonials to improve our service offerings.
Analytics: To analyze website usage and improve the overall user experience through tools like Google Analytics.
Advertising: To serve relevant ads through cookies and third-party advertising tools.

4. Third-Party Services

We may use third-party tools and services to assist with the above purposes:

Google Analytics: To monitor website usage and improve our content and services.
Wix: To collect, store, and secure the data you provide via our intake forms. Wix ensures encryption and data protection.

We do not share your personal data with any other third parties unless required by law or necessary to provide our services (e.g., service providers helping with job scheduling).

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Site:

Session Cookies: For managing user sessions and remembering preferences.
Analytics Cookies: For tracking website activity via tools like Google Analytics.
Advertising Cookies: To serve personalized ads to users based on past interactions.

You can control or disable cookies via your browser settings, but note that doing so may affect the functionality of our Site.

6. Data Security

We take appropriate security measures to protect your personal data. These measures include:

Encryption: Wix forms are encrypted to ensure your data is securely transmitted.
Server Security: We utilize secure servers with advanced protections to safeguard your data.
Access Controls: Only authorized personnel have access to personal data for the purpose of providing services.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have collected such information, please contact us immediately to request deletion.

8. Your Privacy Rights

Currently, we do not allow users to access, correct, delete, or download their personal data. However, we are committed to maintaining the accuracy and security of the data we collect and will address any concerns promptly.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated Effective Date. If necessary, we will notify you via email of material changes to this policy.